Shipping Policy
Delivery arrangements vary considerably across our range, because a set of pruning shears and a ten-by-twelve pergola kit do not travel the same way. The terms below cover both. Timeframes given here are estimates, not guaranteed delivery dates.
Where we ship
We ship within the United States only, to the 48 contiguous states.
We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or internationally.
Order processing time
Orders are generally processed within 2–5 business days after payment confirmation.
Some oversized or supplier-fulfilled items may require additional processing time. If we expect a significant delay, we will contact you.
Delivery timeframes
Standard parcel shipments generally arrive within approximately 3–8 business days after processing.
Larger and oversized items may take approximately 5–14 business days depending on the carrier and the delivery location.
These are estimates, not guaranteed delivery dates.
Shipping costs
Shipping costs are calculated based on the product, order size, destination and delivery method, and are displayed at checkout.
Oversized products may carry separate freight or delivery charges.
We do not offer free shipping.
Oversized and heavy items
Several items in our range are large or heavy — modular sectionals, dining sets, pergola kits, kamado grills, fire tables, cast iron bases and deck storage boxes among them.
These products may ship by freight or a specialized delivery service rather than standard parcel service. The applicable delivery method and charge depend on the product and the destination.
Freight and carrier delivery
Oversized orders may be delivered by a freight carrier or specialized delivery service. Carrier selection is based on the product, the destination, and the service available in your area.
Delivery type
Standard oversized delivery is generally curbside unless the applicable carrier or the product listing explicitly states otherwise.
Please ensure that an appropriate person is available to receive the shipment and to safely move it from the delivery point.
Delivery appointments
For freight deliveries, the carrier may contact you to arrange a delivery appointment. Please provide accurate contact information at checkout and respond to carrier communications promptly.
Tracking
Tracking information will be provided when available after your order has shipped. Freight and specialized deliveries may use carrier-specific tracking and appointment notifications.
Inspecting your delivery
Please inspect shipments as soon as they arrive.
Report visible damage or concealed damage to CDIKA within 48 hours of delivery, preferably with clear photographs of the packaging, the shipping label, and the damaged product.
Keep all packaging until you have checked the contents.
If an item arrives damaged
Contact CDIKA within the 48-hour reporting period with photographs and your order details.
We will review the claim and, depending on the circumstances and availability, may arrange replacement parts, a replacement item, repair, or a refund. We do not commit to a specific resolution before a claim has been reviewed.
See our Refund & Return Policy for related terms.
Questions
If you have a delivery question before ordering — particularly on a large item — please contact us.
Note: this is an informational page, not a Shopify store policy. Shopify's own policy documents are configured separately in store settings.
