Refund & Return Policy
Outdoor furniture is bulky, and returning it is not the same as posting back a pair of shoes. This page sets out how returns work, what we cover, and what we need from you. If anything here is unclear, contact us before returning an item.
Return window
You may request a return within 30 days of delivery.
Contact CDIKA before returning anything. Returns sent back without prior authorisation may be delayed or may not be accepted, and we cannot arrange carrier collection for an item we do not know is coming.
Eligibility
To be eligible for an ordinary return, the item should be:
- Unused and unassembled
- Clean and in its original condition
- In its original packaging where you have reasonably been able to keep it
We understand that packaging is not always retained intact. Tell us what you have when you contact us and we will advise.
Items that are not returnable
- Used or assembled products, unless defective or damaged
- Custom or personalised items
- Clearance or final-sale items, where explicitly identified as such at the time of purchase
- Products damaged through misuse, improper installation, or care that departs from the guidance supplied with the product and on our Care & Maintenance page
Who pays return shipping
Change-of-mind returns: the customer pays return shipping.
Damaged, defective or incorrect items: CDIKA covers or reviews the return cost. Do not pay for return shipping on a damaged or incorrect item before speaking to us.
Restocking fee
No restocking fee applies to approved damaged, defective or incorrect-item claims.
For ordinary change-of-mind returns, a restocking fee of up to 15% may apply where applicable. Oversized or assembled items may also carry additional return logistics costs where applicable. We will tell you what applies to your specific return before you send anything back.
Oversized and large items
Returns of oversized furniture and structures — sectionals, dining sets, pergola kits, kamado grills, fire tables, deck boxes and similar — may require special freight arrangements.
Do not independently arrange shipping to send an oversized product back without authorisation from CDIKA. Contact us first and we will advise on the return method. Unauthorised freight returns can arrive damaged, arrive at the wrong destination, or cost considerably more than necessary.
Transit damage
Inspect your shipment as soon as it arrives. Report visible damage or concealed damage to CDIKA within 48 hours of delivery.
Please send clear photographs of:
- The product
- The packaging
- The shipping label
- The visible damage
Keep all packaging until the claim is resolved, and photograph any visible damage before unpacking further. Delivery inspection guidance is also set out on our Shipping Policy page.
How claims are resolved
We review the evidence supplied and, depending on the circumstances and availability, may offer replacement parts, a replacement product, a repair, or a refund.
We do not commit to a specific resolution before a claim has been reviewed. Many issues on outdoor furniture — a marked panel, a bent bracket, a cracked slat — are resolved faster with a replacement part than with a full return, so we will discuss the options with you.
Incorrect items
If you receive an item you did not order, contact us with your order number and a photograph of what arrived. We will arrange the return at our cost and sort out the correct item.
Refund processing
Once an approved return has been received and inspected, refunds are generally processed within 5–10 business days.
Refunds are issued to the original payment method. How quickly the refund then appears on your statement depends on your payment provider and is outside our control.
Cancellations
If you need to cancel, contact us as soon as possible. We can usually cancel an order that has not yet been dispatched. Once an order has shipped it is treated as a return under the terms above.
Warranty
Where a manufacturer supplies a warranty with a product, it is provided with the item. CDIKA does not currently offer a separate warranty of its own.
Nothing on this page affects your statutory rights under applicable consumer law.
Starting a return
Contact us with your order number, the item concerned, and photographs if the issue is damage or a fault.
Email: sales@cdika.shop
Phone: 469-833-1149
Address: 5900 Balcones Dr, Suite 100
Austin, TX 78731
Hours: 24/7
Note: this is an informational page, not a Shopify store policy. Shopify's own policy documents are configured separately in store settings.
